Sales & Refund Policy
All purchases through Strategic Dynamics are subject to the terms below. Please review before completing your order.
General PolicyAll Sales Are Final
Due to the digital and licensed nature of our assessment products and training materials, all purchases are final and non-refundable. This applies to all products and services sold through Strategic Dynamics, including but not limited to:
- Everything DiSC® assessments and bundle packages
- PXT Select® hiring and talent assessments
- Digital workbooks, e-books, and downloadable resources
- Consulting engagements and workshop packages
- BCS® e-learning modules (when available)
We encourage you to review all product details, descriptions, and FAQs prior to purchase. If you have questions before buying, contact us—we are happy to help you select the right product.
Everything DiSC®DiSC® Assessment Exchanges
If you purchased an Everything DiSC® assessment and need to redirect it, we offer a one-time exchange credit toward a different DiSC® assessment product under the following conditions:
Eligibility Requirements
- Exchange request submitted within 30 days of the original purchase date
- The assessment must not have been activated or completed by the respondent
- Credit applied toward a comparable or upgraded Everything DiSC® product
- Exchanges are non-transferable and may not be applied to non-DiSC® products
Note: Once an assessment access link has been opened or the respondent has begun the assessment, the product is considered activated and is no longer eligible for exchange.
PXT Select®PXT Select® Assessment Exchanges
PXT Select® hiring and talent assessments are eligible for a one-time exchange credit toward a different PXT Select® assessment product under the following conditions:
Eligibility Requirements
- Exchange request submitted within 30 days of purchase
- Assessment has not been activated or initiated by the candidate or respondent
- Credit applied toward a comparable PXT Select® product only
- Cannot be combined with DiSC® exchange credits or applied across product lines
Note: PXT Select® assessments are delivered through the Wiley platform. Once a candidate link is distributed and accessed, the assessment is considered activated and is not eligible for exchange.
Coming SoonBuyer-Centered Selling® E-Learning
A dedicated exchange and access policy for BCS® e-learning modules will be published here upon product launch. All general sales-final terms apply in the interim.
Exchange RequestsHow to Request an Exchange
To initiate an exchange, email us at info@strategicdynamicsfirm.com with the following information:
- Your full name and email address used at purchase
- Order number or purchase confirmation
- The product purchased and the product you wish to exchange into
- Confirmation that the assessment has not been activated
Our team will review your request and respond within 2 business days.
Last updated: July 2026 — Strategic Dynamics
